View Contact Details

In the navigation bar, go to Contacts > Active, then select a contact. In the contact details, it will show the following:

• Identifier: ID of a contact in your organization.

• External ID: ID of a contact linked to an external service (if applicable)

• Display name of the contact

• E-mail address of the contact

• Ability to create a new message:

  • ✅ Allowed – Contact can create a new message

  • 🚫 Blocked – Contact cannot create a new message

• Date created

• Date modified

• Past conversations of the contact

In the ⋮ (More) menu, the following options are available:

• Modify contact

• Initiate a new chat

• Block contact from creating a new message