View Contact Details
How to view a contact’s details.
Last Updated By Knoon on Oct 3, 2025, 5:40 AM
In the navigation bar, go to Contacts > Active, then select a contact. In the contact details, it will show the following:
Identifier: ID of a user in your organization.
External ID: ID of a user linked to an external service (if applicable)
Display name
E-mail address
Ability to create a new message:
✅ Allowed – User can create a new message
🚫 Blocked – User cannot create a new message
Date created
Date modified
Past conversations
In the ⋮ (More) menu, the following options are available:
Modify user
Initiate a new chat
Block user from creating a new message